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TERMS AND CONDITIONS

Welcome! Aindhri Innovations Pvt. Ltd. and its affiliated companies (together, “Pet Diet Fix” or ”we” or “us”) offers this and other websites, webpages, applications, games, widgets and other online and mobile services in which these Terms of Use are posted or linked (collectively, the “Pet Diet Fix Sites”). We hope that you will find the Pet Diet Fix Sites informative and entertaining.

These Terms of Use and our Privacy Statement, located at www.petdietfix.com/terms-and-condition and www.petdietfix.com/privacy-policy (together, these "Terms") describe the terms and conditions on which Pet Diet Fix offers you access to the Pet Diet Fix Sites.

Before accessing and using the Pet Diet Fix Sites, please read these Terms carefully because they constitute a legal agreement between Pet Diet Fix and you. BY USING THE PET DIET FIX SITES, YOU AGREE TO THESE TERMS AND AFFIRM THAT YOU ARE ABLE AND LEGALLY COMPETENT TO DO SO.

IMPORTANT NOTE: These Terms contain provisions that limit our liability to you and require you to resolve any dispute with us through final and binding arbitration on an individual basis and not as part of any class or representative action. Please see “DISCLAIMER OF WARRANTIES & LIMITATIONS OF LIABILITY” (Section 8) and “DISPUTE RESOLUTION” (Section 10) below for more information.

IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS, THEN PLEASE DO NOT USE THE PET DIET FIX SITES.

  1. CHANGES TO TERMS

    The Effective Date of these Terms is set forth at the top of this webpage. We do not intend to change these Terms very often but reserve the right to do so. We will notify you of any material change by posting notice on this webpage. Whenever possible, we will notify you in advance of our changes. We do not make changes that have retroactive effect unless we are legally required to do so.

    Your continued use of the Pet Diet Fix Sites after the Effective Date constitutes your acceptance of the amended Terms. The amended Terms supersede all previous versions of the Terms. For this reason, we encourage you to review these Terms any time you access or use the Pet Diet Fix Sites and to print out a copy of these Terms for your records.

  2. ADDITIONAL TERMS

    Certain services offered by or through the Pet Diet Fix Sites, such as mobile applications, sweepstakes, offers, contests and other services, may be governed by additional terms and conditions presented in conjunction with them. You must agree to the additional terms before using such services. These Terms and any additional terms will apply equally. If any additional term is irrevocably inconsistent with any provision of these Terms, the additional term will prevail.

  3. PET DIET FIX CONTENT

    Pet Diet Fix retains full and complete title to all information and materials provided on or through or submitted to the Pet Diet Fix Sites, including any artwork, graphics, text, video and audio clips, trademarks, logos and other content (collectively, "Pet Diet Fix Content").

    If you agree to these Terms (as well as any additional terms and conditions related to specific Pet Diet Fix Content), then you may download, print and/or copy Pet Diet Fix Content solely for your own personal use.

    Unless Pet Diet Fix provides you with written authorization to do so, you may not:

    • Incorporate any Pet Diet Fix Content into any other work (such as your own website) or use Pet Diet Fix Content in any public or commercial manner;

    • Copy, modify, reproduce, adapt, reverse engineer, distribute, frame, republish, upload, display, post, transmit, transfer, license or sell Pet Diet Fix Content in any form or by any means;

    • Change any of the notices about copyright, trademarks or other intellectual property rights that may be part of the Pet Diet Fix Content; or

    • ‘Deep link’ to any of the Pet Diet Fix Sites (i.e., link to any page other than the home page of one of the Pet Diet Fix Sites).

  4. YOUR SUBMISSIONS

    In addition to job applications, Pet Diet Fix may from time to time offer areas where you and other users can post or otherwise submit information, photos, graphics, creative suggestions, ideas, notes, concepts, information, ratings or other materials on or to the Pet Diet Fix Sites (collectively, "Submissions"). By sending, posting or transmitting Submissions to Pet Diet Fix (and/or our designees) or any area of the Pet Diet Fix Sites, you grant Pet Diet Fix and our designees a worldwide, non-exclusive, sub-licensable (through multiple tiers), transferable, royalty-free, perpetual, irrevocable right to use, reproduce, sublicense (through multiple tiers), distribute, create derivative works of, perform and import your Submissions in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without compensation to you. In other words, Pet Diet Fix has the automatic right to use your Submissions -- including reproducing, disclosing, and publishing or broadcasting your Submission -- anywhere, anytime, in any medium and for any purpose. Under no circumstances are you entitled to payment if Pet Diet Fix uses one for your Submissions. All Submissions are deemed non-confidential and non-proprietary.

    You are responsible for the content of your Submissions. By posting a Submission, you represent and warrant that:

    • You own or otherwise control all of the rights to your Submission, including without limitation all copyrights and trademarks;

    • Your Submission is true and accurate;

    • Your Submission does not violate the rights of any other person or entity, such as rights of privacy and publicity; and

    • Your Submission complies with applicable laws, rules and regulations.

    You acknowledge and agree that Pet Diet Fix has the right (but not the obligation) to alter, remove or refuse to post or allow to be posted any Submission. Pet Diet Fix takes no responsibility and assumes no liability for any Submission posted by you or any third party.

    Pet Diet Fix strongly encourages you not to disclose any personal information in your Submissions because other people can see and use the personal information in your Submissions. Pet Diet Fix is not responsible for information that you choose to communicate via Submissions.

  5. USING THE PET DIET FIX SITES

    YOU MUST BE AT LEAST AGE THIRTEEN (13) TO USE THE PET DIET FIX SITES. By accessing, using and/or submitting information to or through any of the Pet Diet Fix Sites, you represent that you are not younger than age 13.

    IF YOU ARE BETWEEN AGE THIRTEEN (13) AND THE AGE OF MAJORITY IN YOUR PLACE OF RESIDENCE, YOU MAY USE THE PET DIET FIX SITES ONLY UNDER THE SUPERVISION OF YOUR PARENT OR LEGAL GUARDIAN.

    IF YOU ARE THE PARENT OR LEGAL GUARDIAN AND CONSENT TO YOUR MINOR CHILD’S ACCESS TO AND USE OF THE PET DIET FIX SITES, YOU AGREE TO BE BOUND BY THESE TERMS ON BEHALF OF YOURSELF AND YOUR MINOR CHILD. We encourage you to investigate commercially-available parental control protections (such as computer hardware, software or filtering services) that may assist you in limiting access to material considered harmful to minors.

    While using the Pet Diet Fix Sites, you will not:

    • Create a false identity or impersonate any person, including falsely indicating that you are a Pet Diet Fix official or representative, celebrity or public figure;

    • Transmit to or through the Pet Diet Fix Sites any advertisement, solicitation, junk mail or other unsolicited or unauthorized commercial or promotional content (unless expressly permitted in writing by Pet Diet Fix);

    • Disrupt or attempt to disrupt the proper working of the Pet Diet Fix Sites (e.g., by hacking into Pet Diet Fix’ servers or Pet Diet Fix’ social media accounts);

    • Restrict or inhibit any other person from using and enjoying the Pet Diet Fix Sites;

    • Use any spam-bot, bot net or other bot, scraper or other automated means to access the Pet Diet Fix Sites or transmit any virus, worm, Trojan or other malware to or though the Pet Diet Fix Sites;

    • Modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of any of the Pet Diet Fix Sites;

    • "Frame" or "mirror" any part of any of the Pet Diet Fix Sites unless you have Pet Diet Fix’ prior written authorization;

    • Post or transmit any material or engage in any other behaviour or activity that is false, misleading, unlawful, offensive, disruptive, harmful or otherwise objectionable (as determined by Pet Diet Fix); or

    • Assist any person in engaging in any of the activities described above.

    Pet Diet Fix has the discretion to terminate your access to the Pet Diet Fix Sites without notice for any violation of the above rules. If you access and use the Pet Diet Fix Sites on your smartphone, tablet or other mobile device, you must have wireless service through Wi-Fi or a participating mobile service provider. Certain services may require text messaging (SMS or MMS) capability. You agree that you are solely responsible for all message and data charges that you incur from your mobile service provider. These charges may include standard and premium SMS charges and may be one-time or recurring charges. All charges are billed by and payable to your mobile service provider. Please contact your mobile service provider for pricing plans and details. Pet Diet Fix is not liable for any delays in the receipt of any text messages as delivery is subject to effective transmission from your mobile service provider. Text messages are provided on an “as is” basis and may not be available in all areas at all times.

  6. THIRD-PARTY WEBSITES

    The Site may contain links to third-party websites and services, including social media (collectively, “Linked Sites”). Linked Sites are not under the control of Pet Diet Fix and Pet Diet Fix is not responsible for Linked Sites or for any information or materials on, or any form of transmission received from, any Linked Site. The inclusion of a link does not imply endorsement by Pet Diet Fix of the Linked Site or any association with the operators of the Linked Site. Pet Diet Fix does not investigate, verify or monitor the Linked Sites. Pet Diet Fix provides links to Linked Sites for your convenience only. You access Linked Sites at your own risk.

  7. PRIVACY

    Please make sure that you carefully read our Privacy Statement to learn about the information that Pet Diet Fix collects on the Pet Diet Fix Sites and how we process it. Without limiting the terms of our Privacy Statement, you understand that Pet Diet Fix does not and cannot guarantee that your use of the Pet Diet Fix Sites and/or the information provided by you through the Pet Diet Fix Sites will be private or secure. Pet Diet Fix is not responsible or liable to you for any lack of privacy or security you may experience. You are responsible for using the precautions and security measures best suited for your situation and intended use of the Pet Diet Fix Sites. Pet Diet Fix reserves the right at all times to disclose any information as Pet Diet Fix deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

  8. DISCLAIMERS OF WARRANTIES & LIMITATIONS OF LIABILITY

    Pet Diet Fix warrants that Pet Diet Fix has validly entered into these Terms and has the legal power to do so. You warrant that you have validly entered into these Terms and have the legal power to do so.

    EXCEPT AS EXPRESSLY PROVIDED ABOVE, THE PET DIET FIX SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. Pet Diet Fix specifically disclaims all warranties and conditions of any kind, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, non-infringement, freedom from defects, uninterrupted use and all warranties implied from any course of dealing or usage of trade. Pet Diet Fix does not warrant that (a) the Pet Diet Fix Sites will meet your requirements, (b) operation of the Pet Diet Fix Sites will be uninterrupted or virus- or error-free or (c) errors will be corrected. Any oral or written advice provided by Pet Diet Fix or its authorized agents does not and will not create any warranty. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES WHICH MEANS THAT SOME OR ALL OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    YOUR USE OF THE PET DIET FIX SERVICES IS AT YOUR OWN RISK.

    YOU AGREE THAT IN NO EVENT WILL PET DIET FIX BE LIABLE (Y) FOR DAMAGES OF ANY KIND, INCLUDING DIRECT, INDIRECT, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOSS OF USE, DATA OR PROFITS OR BUSINESS INTERRUPTION), HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER ARISING IN ANY WAY IN CONNECTION WITH THESE TERMS AND WHETHER IN CONTRACT, STRICT LIABILITY OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), EVEN IF PET DIET FIX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE OR (Z) FOR ANY OTHER CLAIM, DEMAND OR DAMAGES WHATSOEVER RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PET DIET FIX SERVICES.

    The foregoing disclaimer of liability will not apply to the extent prohibited by applicable law in the jurisdiction of your place of residence. You acknowledge and agree that the above limitations of liability together with the other provisions in these Terms that limit liability are essential terms and that Pet Diet Fix would not be willing to grant you the rights set forth in these Terms but for your agreement to the above limitations of liability.

  9. INDEMNIFICATION

    You agree to indemnify and defend Pet Diet Fix and its directors, officers, employees and agents from and against all losses, liabilities, actual or pending claims, actions, damages, expenses, costs of defense and reasonable attorneys’ fees brought against Pet Diet Fix by any third-party arising from your use of the Pet Diet Fix Sites or any violation of these Terms, the rights of a third-party or applicable law. Pet Diet Fix reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification hereunder. In any event, no settlement that affects the rights or obligations of Pet Diet Fix may be made without Pet Diet Fix’s prior written approval.

  10. DISPUTE RESOLUTION

    This Agreement shall be construed and governed by the laws of India without regard to principles of conflict of laws. The parties agree to negotiate in good faith to resolve any dispute between them regarding this Agreement. If the negotiations do not resolve the dispute to the reasonable satisfaction of parties, then each party’s CEO or a representative designated by the CEO (“Representatives”) shall, within thirty (30) days of a written request by either party to call such a meeting, meet either in person or through any other media and alone (except for one assistant for each party) and shall attempt in good faith to resolve the dispute. If such representatives in such meeting cannot resolve the disputes, the parties agree that they shall, if requested in writing by either party, meet within thirty (30) days after such written notification for one day with an impartial mediator and consider dispute resolution alternatives other than litigation. The mediation will be treated as a settlement discussion and therefore will be confidential and may not be used in a later evidentiary proceeding. The mediator may not testify for either party in any later proceeding relating to the dispute. No recording or transcript shall be made of the mediation proceedings. Each party will bear its own costs in the mediation. The parties will share the Fees and expenses of the mediator equally. If an alternative method of dispute resolution is not agreed upon within thirty (30) days after the one-day mediation, either party may invoke arbitration proceedings for resolution of disputes.

    The arbitration will be conducted in Hyderabad, India in English language, in accordance with the rules of the Arbitration and Conciliation Act, 1996 The parties agree that the dispute shall be settled by a sole arbitrator appointed in accordance with the said Rules, and the sole arbitrator so appointed shall be referred to herein as an “Arbitrator.”

    • Following the appointment of the Arbitrator, the Arbitrator shall set forth the schedule and timing of the arbitration proceedings in accordance with the applicable provisions of the Rules.

    • Upon rendering an award or a decision, the Arbitrator shall set forth in writing findings of fact, conclusions of law and a reasoned opinion explaining the basis of such award or decision, and shall make a determination of which party shall be considered the prevailing party, which determination shall be consistent with such reasoned opinion.

    • The Arbitrator shall be empowered to issue injunctive or other equitable relief.

    • Judgment on the award or any other final or interim decision rendered by the Arbitrator may be entered, registered or filed for enforcement purposes in any court having jurisdiction thereof.

    • Nothing in this Section shall prevent, or be construed as preventing, a party from seeking injunctive or other equitable relief in a court of appropriate jurisdiction.

    Please Note: By agreeing to these Terms, you explicitly agree that any claims or actions that you may otherwise have against Pet Diet Fix under the laws of any jurisdiction outside the India are hereby waived, including without limitation, any claims or actions under the laws of your own country, and that your sole location and applicable law for any dispute is in India according to the terms of this Section 10.

  11. TERMINATION

    These Terms automatically terminate when you fail to comply with any term or condition of them. Pet Diet Fix may terminate or modify your access to the Pet Diet Fix Sites, with or without notice to you, at any time for any reason. For example, access to the Pet Diet Fix Sites may be denied without notice if Pet Diet Fix believes that you are not at least age 13.

    Termination will not limit any of Pet Diet Fix’ other rights or remedies. This Section 11, along with Sections 3, 8, 9, 10 and 14, survive termination of these Terms.

  12. JURISDICTIONAL ISSUES; TAXES

    You are responsible for compliance with all applicable laws. Pet Diet Fix reserves the right to limit the availability of the Pet Diet Fix Sites and/or Pet Diet Fix Content to any person or geographic area at any time. Any software offered on or through the Pet Diet Fix Sites may be subject to EIC India laws and mandates.

    You are solely responsible for any and all duties, taxes, levies or fees (including any sales, use or withholding taxes) imposed on or in connection with use of the Pet Diet Fix Site by any taxing authority.

  13. CLAIMS OF COPYRIGHT INFRINGEMENT

    We respond to notices of alleged infringement as required by the Office of the Controller General of Patents, Designs & Trade Marks (CGPDTM), including by removing or disabling access to material claimed to be the subject of infringing activity.

    If you have a good faith belief that your work has been copied in a way that constitutes copyright infringement or that your intellectual property rights otherwise have been violated on or through the Pet Diet Fix Sites, please send your claim or notice of infringement to Pet Diet Fix’s legal team at:

    Legal Dept.

    Aindhri Innovations Pvt. Ltd.

    4th Floor, LNG 82nd Tollywood Complex

    Road No. 82, Film Nagar, Hyderabad

    500033

    Telangana, India

  14. MISCELLANEOUS

    • These Terms, together with our Privacy Statement, contain the entire understanding by and between Pet Diet Fix and you with respect to the matters contained herein and there are no promises, covenants or undertakings other than those expressly set forth herein.

    • These Terms (i) inure to the benefit of and will be binding upon Pet Diet Fix’s and you and your successors and assigns, respectively, and (ii) may be assigned by Pet Diet Fix but you may not assign them without the prior express written consent of Pet Diet Fix.

    • If any provision of these Terms is or becomes unenforceable or invalid, the remaining provisions will continue with the same effect as if such unenforceable or invalid provision had not been inserted herein.

    • If Pet Diet Fix fails or you fail to perform any term hereof and the other party does not enforce such term, the failure to enforce on any occasion will not constitute a waiver of any term and will not prevent enforcement on any other occasion.

    • Nothing contained in these Terms will be deemed to constitute Pet Diet Fix or you as the agent or representative of the other or as joint venturers or partners.

    • If Pet Diet Fix is or you are prevented from performing or unable to perform any obligation under these Terms due to any cause beyond the reasonable control of the party invoking this provision, the affected party's performance will be extended for the period of delay or inability to perform due to such occurrence.

    • The headings and captions contained herein are for convenience only.

    • These Terms and all related documentation will be drafted in English. While certain text in these Terms may be made available in languages other than English (whether translated by a person or solely by computer software), the English language version controls.

Return, Refund and Cancellation policy

At Pet Diet Fix, your satisfaction is very important to us. We know pet parents are busy, so we've made our return policies easy and convenient.

Returning Online Purchases

Since Pet Diet Fix range of products are food solutions, we don’t accept any returns or exchanges on our products. However, if you're not satisfied with the condition in which your Pet Diet Fix.com purchase has been delivered to you, you can return the product for the purchase price (minus the shipping, handling, gift wrap and other charges). Product must be in its original packaging.

How to Return?

  • Pack the item safely and securely for shipping and include the packing slip (retain a copy for your records). Affix the RETURN shipping label provided and send the package via a traceable and insurable method. Please note: exchanges are not available by mail. All shipping charges must be paid by the customer. COD deliveries will be returned to the customer.

  • Receipts are valid for 10 days from the date of purchase. Returns or exchanges if any must be initiated within this time period.

  • If paid for by credit card, the card used to purchase the merchandise is required so that your return can be credited to the same card (minus the cost of shipping and gift wrapping). If you do not have the same credit card that you used to make your Pet Diet Fix.com purchase, or used a payment method other than a credit card for your order (such as PayPal or Google Wallet), you'll receive a merchandise return card for the appropriate amount, which will be sent via e-mail and /or SMS.

  • Debit card purchases will be refunded in cash. If the original card is not available, a merchandise return card will be issued, which will be sent via e-mail and /or SMS.

  • If a purchase is paid with a gift card, a refund will be issued with a merchandise return card, which will be sent via e-mail and /or SMS.

  • If a purchase is paid with cash, a refund will be issued in cash.

  • Merchandise return cards can be used for future online purchases and cannot be redeemed for cash.

Write to us at [email protected] or call our customer support at: 916301854461

Return Exceptions

  • You must have a valid receipt to return or exchange any of the Pet Diet Fix products.

  • The customers are liable to pay shipping charges on all COD orders.

  • Shipping charges will apply on COD orders and will not be refundable even in the event of return, cancellation or exchange, due to the delivery of defective products. In such an event, shipping of the exchanged order will be free.

© 2018 Copyright PetDietFix.

Updated, Apr 2018